At slryxellthol, we are committed to providing exceptional event photography and videography services. This Return Policy outlines our policies regarding service cancellations, refunds, and related matters.
We understand that circumstances may change, and you may need to cancel your scheduled photography or videography services. Cancellation policies are detailed in your individual service agreement and may vary based on the service package and timing of the cancellation.
Cancellation terms typically depend on how far in advance you notify us:
Specific cancellation terms for your booking are outlined in your service agreement.
Refunds are considered on a case-by-case basis and are subject to the following conditions:
In cases of force majeure events (natural disasters, government restrictions, pandemics, etc.) that prevent service delivery, we will work with you to reschedule services or provide appropriate refunds based on circumstances and expenses already incurred.
If you are not satisfied with the quality of our services, please contact us within 14 days of receiving your deliverables. We will review your concerns and work with you to address any legitimate issues. Resolution may include:
We are committed to ensuring client satisfaction and will make reasonable efforts to resolve quality concerns.
Our photography and videography services result in digital deliverables (photographs and videos). These are custom-created works and are not subject to traditional "return" policies. However, if you experience technical issues with delivered files (corruption, format problems, etc.), we will provide replacement files at no additional cost.
If you have ordered physical products such as photo albums, prints, or USB drives, and these items arrive damaged or defective, please contact us within 7 days of receipt. We will replace damaged items at no cost to you.
We understand that event dates may need to change. Subject to our availability, we will work with you to reschedule services. Rescheduling requests should be made as early as possible. Additional fees may apply if rescheduling requires significant changes to our schedule or incurs additional costs.
When refunds are approved:
If you have concerns about our services or refund decisions, please contact us directly to discuss the matter. We are committed to fair resolution of disputes and will work with you to find a mutually acceptable solution.
To request a cancellation, refund, or discuss any service-related concerns, please contact us:
slryxellthol
1124 Eddy St UNIT C
San Francisco, CA 94109
United States
Phone: +1 (415) 595-6578
Email: writetous@slryxellthol.world
Please include your booking reference number and detailed information about your request in your communication.
We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting on this website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.